| 词汇 | sla |
| 释义 | sla /es el eɪ/ abbreviation (commerce 商业; it 信息技术) service level agreementa written agreement between a supplier of a service and a customer that states what the supplier will provide, when it will be provided, the quality of what is provided, what it will cost, etc. 服务水平协议；服务等级协议☞ sla |
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